Version 2026.07.27, in force as of the commercial launch of the Service (first acceptance by a Firm).
Service publisher: 9566-4629 Québec inc., doing business as "Vizir" ("Vizir", "we"), Quebec business number (NEQ) 1182097924, Québec, Québec. Contact: contact@vizir.ca · +1 (514) 550-6236 · vizir.ca.
1.1. These terms (the "Terms") govern access to and use of the Vizir platform (the "Service") by any firm, professional or organization holding a subscription (the "Firm").
1.2. Acceptance. The Terms are accepted: (a) by the Firm, upon subscription (form, access-request email or any other sign-up channel), account activation constituting acceptance; (b) by each Representative, individually, upon first login to the Service, through an explicit acceptance mechanism; and (c) in any event, by any use of the Service, which constitutes acceptance of the Terms then in force. No one may use the Service without having accepted the Terms.
1.3. Versions. The Terms are versioned and dated. When a new version is issued, each Representative is invited to accept it at their next login, in accordance with section 16.1; use of the Service after a new version comes into force constitutes acceptance of it.
1.4. Proof. Acceptance is recorded in Vizir's electronic registers (identity of the Representative, firm, version accepted, digital fingerprint of the accepted text, date and time, channel). In accordance with articles 2837 et seq. of the Civil Code of Québec and Quebec's Act to establish a legal framework for information technology, these registers, logs and timestamps constitute proof between the parties, unless rebutted.
1.5. The Terms prevail over any other document, except a specific written agreement signed by Vizir. The Service is intended exclusively for professionals acting in the course of their practice; it is not intended for consumers within the meaning of Quebec's Consumer Protection Act.
3.1. Vizir provides a management, collection and document-preparation service, built on a software platform operated by Vizir and on documentary controls performed by its team, as administrative support to the Firm and under the supervision of the authorized professional ("back-office" preparation, no reserved act). Vizir never provides immigration legal advice, recommends no strategy, does not assess an application's chances of success and represents no one before the authorities. Advice and representation belong exclusively to the persons authorized by section 91 of the Immigration and Refugee Protection Act (Canada) and by the laws of Québec; the administrative preparation provided by Vizir is always carried out under the supervision and responsibility of that professional, who validates and files.
3.2. Division of roles. The Service answers the question: "are all documents required by the Rule in force present and compliant with the specifications (format, legibility, validity, dates, consistency)?". The Firm alone answers questions of relevance, strategy and judgment: the choice of program, the probative strength of a document, the decision to file. By way of illustration: the Service confirms that a required bank statement is present and legible; only the Firm assesses whether the funds shown are sufficient.
3.3. Mandatory validation. The Firm undertakes to have every File validated by an authorized professional before any filing. The Service is an instrument in that professional's hands; it never substitutes for them.
3.4. Automated assistance features. Certain features of the Service (automated checks, extraction, naming or analysis aids) produce results provided solely as documentary-control aids. These results may contain errors or omissions; they constitute neither an opinion nor a decision, and are subject to the professional validation provided in section 3.3. The Service does not fill out official forms: their preparation and signature remain exclusively the Firm's responsibility.
4.1. Opening an account is reserved for holders of a real and active professional license (Barreau, Chambre des notaires, College of Immigration and Citizenship Consultants, or the provincial equivalent). Vizir verifies the license before activating file processing and may refuse, suspend or revoke an account if the license is suspended, revoked or cannot be found, at any time during the relationship. One license = one account.
4.2. Each Representative holds a nominative access. Sharing credentials is prohibited. The Firm is responsible for actions taken under its Representatives' access and for credential confidentiality; it promptly removes the access of any Representative leaving the Firm.
4.3. The Firm warrants the accuracy of the information provided at sign-up and undertakes to keep it current. Vizir may suspend an account upon serious indications of fraud, impersonation or compromise, for the time of verification.
5.1. Plans. The plans, their prices, the number of included Representatives and the Monthly Quota of Files are those displayed on the vizir.ca pricing grid on the day of subscription. For reference as of the date hereof: Solo (up to 5 Files/mo, 1 Representative), Praticien (up to 15 Files/mo, 1-2 Representatives), Cabinet (up to 50 Files/mo, up to 5 Representatives); higher volume needs are handled on quote (Volume plan).
5.1 bis. Admission and plan confirmation. The published pricing grid is an invitation to enter into a relationship and not a firm offer. Consulting the grid, selecting a plan by means of a selection button and sending an access request form no contract and do not constitute acceptance within the meaning of articles 1387 and 1388 of the Civil Code of Quebec; no amount is charged at this stage.
Every access request is reviewed beforehand by Vizir, with respect to, among other things: verification of the professional licence (s. 4.1); the team size, number of Representatives, File volume and organization of the Firm; and an overall, qualitative and forward-looking assessment of the suitability between the Firm and the plan, left to Vizir's sole discretion. These criteria are minimum and not sufficient conditions: meeting them, including the suitability assessment, creates no obligation for Vizir to contract and gives the Firm no right to subscribe or to obtain the opening of an account, even where its volume, team size, licence and any other parameter fall within the displayed limits. The displayed limits of a plan describe only a usage ceiling and a purely indicative profile; meeting them does not amount to suitability and entails no automatic admission. The suitability assessment is not reducible to those parameters and may take into account, without limitation, Vizir's capacity to serve new Firms and operational, commercial and strategic considerations. In accordance with freedom of contract (arts. 1378 and 1385 C.C.Q.), Vizir remains free not to enter into a contract.
Following that review, Vizir may, at its discretion, confirm the requested plan, make its acceptance conditional on another plan, a quote (Volume plan) or particular conditions, or decline the request. This assessment, which stems from Vizir's freedom to choose the parties it contracts with, is exercised in good faith; the plan is set with the Firm when the account is opened. Any decision by Vizir rests on legitimate commercial or operational grounds, unrelated to any ground of discrimination prohibited by section 10 of the Charter of human rights and freedoms; it is made without notice. It need not be detailed; however, upon the Firm's written request, Vizir will communicate the main reason for its decision. A refusal gives the Firm no right to the formation of the subscription or to the opening of an account; its sole effect is that no contract is formed and, where applicable, the refund of any amount paid, to the exclusion of any other compensation. This stipulation does not limit Vizir's liability for its intentional or gross fault within the meaning of article 1474 C.C.Q.
A subscription is formed only from Vizir's written confirmation; failing that, no amount is owed on either side, and any amount that may have been paid is refunded. This section applies in compliance with applicable laws, including non-discrimination laws.
5.2. Counting. One Monthly Quota credit is consumed upon Activation of a File. A File covers its full cycle: its duration (including the End Client's slowness in providing documents) consumes no additional credit. A consumed credit is neither returned nor refunded, even if the File is abandoned after Activation.
5.3. Non-carryover quota. The Monthly Quota attaches to the current calendar month: it resets on the first day of each month, regardless of the subscription date. The first month, even if partial, carries the full quota (no proration). Unused credits are neither carried over to a following month, nor exchangeable, nor refundable, nor redeemable for money.
5.4. Overage. No per-File billing applies, under any circumstance. An occasional overage of the Monthly Quota is absorbed at no extra charge; that tolerance constitutes neither an acquired right nor a waiver by Vizir of this section. An upgrade to the higher plan is required where the overage recurs, namely from the second month of overage within any three (3) consecutive months; it takes effect the following calendar month, prorated (s. 5.6). Absent the required upgrade, Vizir may defer the Activation of additional Files until the following month. Higher volume needs are handled on quote (Volume plan).
5.5. Continuous use. The Service is designed for the continuous management of a professional practice; the Monthly Quota naturally frames the Activation pace, without targeting good-faith seasonal peaks.
5.6. Plan changes. Upgrading is possible at any time (immediate effect, prorated billing). Downgrading takes effect at the end of the current month and is not permitted while the Firm's number of Active Files exceeds the Monthly Quota of the target plan.
6.1. Prices are in Canadian dollars, taxes extra. Billing is monthly or annual, in advance, per the chosen option. The annual option carries the pricing advantage displayed on the day of subscription.
6.2. Launch pricing. Launch prices are maintained for the Firm as long as its subscription remains active without interruption. Any termination ends the benefit of launch pricing; a new subscription is made at the prices then in force.
6.3. Payment default. Failing payment when due and five (5) days after a late notice, Vizir may suspend access to the Service (Files becoming read-only) until regularization, then terminate in accordance with section 12.
6.4. Vizir may change its prices for any future period, with at least sixty (60) days' written notice; continuing the subscription after the effective date constitutes acceptance. No price change applies retroactively to a period already paid.
6.5. Card payment. Where card payment is offered, it is processed by a specialized, PCI-DSS-compliant payment provider; Vizir never sees nor stores the full card number.
7.1. The guarantee applies once per Firm and per professional license, to the first subscription only.
7.2. The Firm may request a full refund of its first month of subscription in writing to contact@vizir.ca before that first month expires, provided that no more than three (3) Files have been activated on the account.
7.3. Beyond three (3) activated Files, use is deemed substantial and the guarantee no longer applies: the value of the Service has been consumed. Additional seats and options are in no case refundable.
7.4. The refund entails account closure: activated Files become read-only and the data can be exported then deleted in accordance with section 12.
7.5. The guarantee under this section is separate from any promotional offer. Vizir may, at its sole discretion, grant commercial gestures or promotional offers (for example one or more free months, or a discount), occasional and revocable, governed by the terms announced at the time of the offer; they constitute neither a vested right, nor a trial period, nor an amendment to these Terms, and require no update to the Terms. The first-month refund guarantee may not, however, be combined with a free month covering that same period.
8.1. Vizir's commitment. (a) Completeness: the presence, in each File, of every document required by the Rule in force applicable to the chosen program, and the compliance check of those documents against official specifications (format, legibility, validity, dates, cross-document consistency). (b) Currency: the Service's checklists reflect the Rule in force, each version being sourced, dated and timestamped; updates are propagated in the Service and Active Files are realigned to the version in force. This commitment concerns the documentary substance of the File; it never substitutes for the professional review and validation provided in section 3.3, the professional validates the File and decides whether to file.
8.2. What Vizir does not guarantee. Vizir guarantees neither the outcome of an application (approval, refusal, processing time), nor the strategic relevance of a document, nor an End Client's eligibility for a program, nor the exhaustiveness of requirements not published by the authorities, nor officers' discretionary decisions. No specific timeframe for propagating regulatory changes is guaranteed: Vizir commits to constant professional efforts, proof of the state of the Rule reflected on the day of filing resulting from the timestamping referred to in section 8.1.
8.3. Exclusive remedy, take-back and correction. If a document required by the Rule in force was missing from the Service's checklist through Vizir's fault, or if the Service marked as compliant a File that was not compliant with the Rule in force, Vizir takes the File back and fixes what is wrong, free of charge and as a priority, until it is compliant with the Rule in force; the consumed credit is re-credited. This remedy is exclusive of any other, within the limits of section 13.
8.4. The guarantees in section 8.1 assume: (i) authentic, unfalsified documents; (ii) accurate information entered by the Firm and the End Client; (iii) use of the appropriate program chosen by the Firm; (iv) no modification of the File outside the Service after export.
9.1. Have every File validated by an authorized professional before filing (s. 3.3).
9.2. Obtain and document the required consents of End Clients (and of every person whose information appears in a File, in accordance with Law 25), prior to any collection through the Service.
9.3. Use the Service in compliance with the law, its professional ethics and these Terms; not use it for unlawful or fraudulent content or content unrelated to the management of immigration files.
9.4. Not resell, sublicense, share or give access to the Service to third parties outside the Firm; not probe, disassemble, copy or attempt to extract the Service's structured regulatory content (checklists, control logic) for the purpose of building a competing service or any other use outside the Service.
9.5. Remain the sole point of contact for its End Clients. Vizir never contacts the Firm's End Clients for commercial purposes.
10.1. Roles. For the Firm's account and billing data, Vizir acts as controller. For End Clients' personal information contained in Files, Vizir acts exclusively as the Firm's service provider (agent), on its instructions, for the sole purpose of providing the Service. Details are set out in the privacy policy, which forms part of these Terms.
10.2. Hosting and isolation. Files are hosted in Canada, encrypted in transit and at rest, isolated per firm; every action (including every access) is written to a tamper-proof audit log kept for seven (7) years.
10.3. Professional secrecy and legal demands. The parties acknowledge that Files may be covered by professional secrecy. Vizir limits its personnel's access to the strict minimum (least privilege), binds them to confidentiality undertakings and never uses File content for any purpose other than providing the Service. If a third party (authority, court, person) asks Vizir for access to information in a File, Vizir, unless legally prohibited: (a) does not act on its own initiative and notifies the Firm without delay so that it may assert professional secrecy and exercise its remedies; (b) objects to disclosure and cooperates with the Firm to contest it; (c) if a disclosure remains legally required, limits it to the strict minimum required. The Firm remains in control of asserting its End Clients' professional secrecy.
10.4. Anonymized statistics. To improve the Service and produce studies on how immigration processes work (for example: observed processing times, document re-submission rates, blocking points), Vizir may compile aggregated, anonymized statistics from use of the Service. These statistics: (a) contain no personal information, no data that could identify a person, a file or a firm, directly or by cross-referencing; (b) are compiled only above minimum aggregation thresholds; (c) never cover the content of uploaded documents, but only service-operation metrics (dates, statuses, volumes, process types); (d) are never sold to third parties as data. Firms' professional secrecy remains fully intact. This processing complies with Law 25 (Québec) and PIPEDA (Canada).
10.5. Incident. In the event of a confidentiality incident, Vizir applies the procedure provided by Law 25 (mitigation measures, register, notification of the Commission d'accès à l'information and of the persons concerned where required) and informs the Firm without undue delay where its Files are affected.
10.6. Retention period for documents, the Firm's choice. Vizir applies the principle of minimal retention (art. 23 of Law 25: personal information is destroyed or anonymized once the purposes are achieved, subject to a retention period provided by law (para. 1); where anonymized rather than destroyed, anonymization is irreversible and permanent (para. 2), carried out according to generally accepted best practices and the Regulation respecting the anonymization of personal information (para. 3)). The Firm chooses how long Vizir retains the document contents (the piece files): (a) Service-provider mode (default): Vizir prepares the File and then makes the complete bundle available to the Firm. Once the bundle is downloaded by the Firm, the Firm holds the originals and is responsible for keeping them; Vizir then deletes the document contents from its systems thirty (30) days after that download. As long as the bundle has not been downloaded, no deletion occurs. It is the Firm's responsibility to download and keep the bundle. (b) Archive mode (paid option, marketed as the « Coffre » vault): upon subscription, Vizir retains the document contents on the Firm's behalf for the period required by its professional obligations, which varies by professional order and province (indicatively, on the order of six (6) to fifteen (15) years depending on the case), for as long as the option remains active and at the rates in effect for it. In both modes, the metadata (piece type, dates, fingerprint, versions) and the audit trail are kept for seven (7) years (s. 10.2). The Firm remains responsible for retaining its Files under its professional obligations; Vizir acts on its instructions (s. 10.1). Deletion of contents is permanent and logged.
10.7. Sub-processors of the Files, cross-border processing and verification (s. 18.3). Vizir's sub-processors for the processing of Files as of these Terms are: (a) Supabase (hosting, Canada region); (b) Vizir's technical operator, located in France (operational support, remote access); (c) if the Firm enables automated analysis, Anthropic (United States). Accesses (b) and (c) constitute communications of personal information outside Québec within the meaning of art. 17 of Law 25; Vizir carries out the required privacy impact assessment and will bind these communications by a written contract with appropriate safeguards before any real personal information is communicated. In accordance with s. 18.3, Vizir uses the information solely to perform these Terms (including producing the anonymized statistics provided in section 10.4), does not retain it thereafter, notifies the Firm's privacy officer without delay of any breach of confidentiality obligations, and allows that officer to carry out any verification relating to such confidentiality. The complete list of Vizir's providers, including those relating to the operation of the site and accounts (for which Vizir acts as controller), is set out in the privacy policy.
11.1. The Service, its platform, interfaces, control logic, structured checklists and documentation remain the exclusive property of Vizir. The Firm receives a personal, non-exclusive, non-transferable right of use, limited to the subscription term and to its internal professional purposes.
11.2. The documents and information in Files remain the property of the Firm and its End Clients. Vizir acquires no rights over that content, except the technical licence strictly necessary to provide the Service (hosting, processing, backup).
11.3. The Firm's suggestions and feedback may be freely used by Vizir to improve the Service, without obligation or compensation.
12.1. Term. Monthly subscriptions renew month to month; annual subscriptions, year to year. The Firm may terminate at any time, effective at the end of the paid period (month or year). No prorated refund is due for the current period, subject to section 7.
12.2. Termination by Vizir. Vizir may terminate by operation of law, upon written notice, for a serious breach not cured within fifteen (15) days of a formal notice (including: payment default, loss of the professional license, account sharing, unlawful use, harm to Service security).
12.3. Effects of termination, reversibility. On the effective date: (a) no further File may be activated; (b) existing Files become read-only for sixty (60) days, during which the Firm may export all of its Files (documents and structured data) in a commonly usable format, this reversibility is provided free of charge; (c) at the end of that period, data is securely deleted or anonymized, subject to legal retention obligations (including the audit log, kept 7 years). The Firm remains responsible for continuity of service to its End Clients.
12.4. Continuity in the event of Vizir ceasing operations or becoming insolvent. The parties agree as follows, the goal being that the Firm never loses access to the Files it must retain under its professional obligations: (a) Ownership of data. The Files (End Clients' documents and structured data) belong to the Firm, which is their controller; Vizir holds them only as a processor (custodian) on the Firm's behalf. These data are not an asset of Vizir: they are not seizable, assignable or subject to liquidation for the benefit of Vizir's creditors in the event of bankruptcy, insolvency or winding-up. (b) Self-service export, at any time. The Firm may, at any time and free of charge, download from the Service a complete, portable copy of its Files (structured data + original files), in a format readable without Vizir. The Firm is encouraged to keep an up-to-date copy independent of the Service. (c) Independent backups. Vizir maintains encrypted backups hosted outside its main infrastructure, whose decryption key is held by at least two designated persons, so that the Files can be returned even if ongoing operations cease. (d) Continuity officer. Vizir designates a continuity officer (as of the date hereof: Mr. Sid Ahmed Si Merabet, director), responsible, in the event operations cease, for notifying Firms without undue delay and making available the export of their Files within a reasonable time, in accordance with Vizir's internal continuity plan. (e) Priority of return. In the event of insolvency, the return or export of the Files to the Firms takes precedence over any deletion; the trustee, liquidator or administrator is deemed to act, with respect to such third-party data, as a mere custodian bound to allow their return.
12.5. Sections 1.4, 3, 8.2, 9.4, 10, 11, 12.4, 13, 14 and 16 survive termination.
13.1. To the extent permitted by law, Vizir is not liable for indirect, incidental or consequential damages: loss of profits, loss of clientele, loss of chance (including the loss of a chance to obtain immigration status), reputational harm, costs of reconstituting data of which the Firm kept no copy although export was offered.
13.2. Cap. Vizir's total cumulative liability, all causes combined, is limited to the amount paid by the Firm in the twelve (12) months preceding the triggering event.
13.3. Nothing in these Terms excludes or limits Vizir's liability for intentional or gross fault, for bodily or moral injury, or any other liability that cannot be excluded under Québec law (art. 1474 C.c.Q.).
13.4. The Firm acknowledges that decisions on immigration applications rest with public authorities and with the authorized professional's judgment, and that professional liability toward the End Client remains that of the Firm, which maintains for that purpose the insurance required by its order or regulatory body.
13.5. Vizir's insurance. From the commercial launch of the Service, Vizir maintains professional liability and cyber-risk insurance appropriate to the nature and scale of the Service.
The Firm holds harmless and indemnifies Vizir against any third-party claim (including from an End Client) arising from: (a) the advice, strategy or representation provided by the Firm; (b) a breach by the Firm of these Terms, the law or its professional ethics; (c) the absence of a required consent of a person concerned; (d) falsified documents or inaccurate information provided by the Firm or its End Clients, except to the extent the damage results from Vizir's fault.
15.1. Vizir uses reasonable professional efforts to keep the Service available, without guaranteeing uninterrupted availability. Planned maintenance is, as far as possible, performed outside Québec business hours. Vizir may evolve the Service's features without substantially degrading its purpose for the paid period.
15.2. Neither party is liable for a failure caused by force majeure within the meaning of art. 1470 C.c.Q. (including a major infrastructure-provider outage, a large-scale cyberattack, an act of authority), for the duration of the event.
16.1. Changes to the Terms. Vizir may amend these Terms with at least thirty (30) days' written notice (email to the account). Continued use after the effective date constitutes acceptance; otherwise, the Firm may terminate before the effective date, effective at the end of the paid period.
16.2. Notices. Official communications are made in writing to the account email (for the Firm) and to contact@vizir.ca (for Vizir), and constitute proof between the parties.
16.3. Assignment. The Firm may not assign the subscription without Vizir's written consent. Vizir may assign these Terms in the context of a reorganization or business sale, with confidentiality undertakings and Canadian data-location commitments maintained.
16.4. Independence of the parties. These Terms create no representation mandate, partnership, joint venture or employer-employee relationship between Vizir and the Firm.
16.5. Entire agreement and severability. These Terms (with the privacy policy) constitute the entire agreement. The nullity of one clause does not affect the others; the null clause is replaced by a valid clause of equivalent effect.
16.6. No waiver. Vizir's failure to invoke a breach does not constitute a waiver.
16.7. Language. These Terms are drafted in French. In case of translation, the French version prevails.
16.8. Governing law and forum. These Terms are governed by the laws of Québec and the laws of Canada applicable therein. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Québec, subject to recourses before the Commission d'accès à l'information.